Return & Refund Policy

We want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our return policy below.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

• The product must be unopened, unused, and in its original packaging for hygiene and safety reasons.
• A return request must be submitted within 30 days of purchase.
• Items that are defective or damaged upon arrival may be eligible for a replacement or refund.

Non-Returnable Items

For hygiene and health regulations, we do not accept returns on:

• Opened or used intimate products.
• Items purchased on clearance or final sale.
• Gift cards or promotional items.
• Defective or Damaged Items

If your product arrives damaged or defective, please contact our customer support team within 7 days of delivery. We may require photos or a video of the issue to assist with a replacement or refund.

How to Request a Return

• Contact Us – Reach out to our support team with your order number and reason for return.
• Approval & Instructions – If eligible, we’ll provide return instructions, including the return shipping address.
• Send the Item Back – Securely pack the item in its original, unused condition, and return it via a trackable shipping method.
• Processing – Once received and inspected, we’ll process your refund or replacement within 5-7 business days.

Refunds

• Approved refunds will be issued to your original payment method.
• Shipping fees are non-refundable, except in cases of product defects or order errors.
• Refunds may take 5-10 business days to reflect in your account.

Exchanges

• Exchanges are available for defective or damaged items only. If you wish to exchange for a different product, a return will be processed first, and a new order must be placed separately.